Shri C S Ramakrishan, Chief Operating Officer, ACME Consulting (Healthcare Quality Consultancy) at the Accreditation session

The session started with a warm welcome and the need for hospital accreditations for healthcare professional managers by Shri A. Mahalingam, Deputy Registrar of the academy and also introduction of the speaker Shri C S Ramakrishan, for his kind acceptance and support to our academy.

Mr. Ramakrishnan, – Chief Operating Officer & Senior Consultant – Quality Management Systems & Information Security and Management Systems, At ACME CONSULTING, he has been involved for about 8 years, directly heading all the NABH Projects of Acme and all the Quality Improvement Projects of ACME being done for the National Health Systems Resource Centre (NHSRC), overseeing the ISO 9001 Certification Projects of NHSRC in the North East Indian States of Assam, Meghalaya and Arunachal Pradesh and at 48 Primary Health Centres in Tamil Nadu.

A Post Graduate from the prestigious Indian Institute of Technology, Kanpur is in charge of day to day operations at Chennai. He also holds a Post Graduate Diploma in Business Administration from the Loyola College Of Business Administration and is a qualified Lead Auditor for the ISO 27001:2005 ISMS, for Information Security and Management Systems

He was part of a large team of multi-national consultants, carried out Viability studies for industrial clusters across Sultanate of Oman, covering 165 industrial units, representing about 45 industry types. The study was spread over 6 months using interview methodology, analysis of financial performance, market analysis, infrastructure studies, etc. The study identified major causes of non-performing industrial units and provided recommendations for revival, wherever possible and a sense of direction for future industrialization of Oman. He is also a Lean Management expert, handling the Lean Management initiatives for Healthcare.

The session was meant to educate and create awareness on the critical need for quality accreditation for health care institutions in an increasingly competitive healthcare marketplace and a highly demanding patient base, among health care managers, healthcare entrepreneurs currently operating their own health care institutions and individuals and corporate bodies planning to enter into this fast growing and high potential field.

The session covered the entire gamut of quality and work flow processes and practices both clinical and non-clinical, from minute details like employee educational credentials to installation of advanced equipment imperative for accreditation by prestigious certifying bodies both national and international.

Accreditation is a clear indication of the quality and capability and a stamp of high standard of hospitals in India; it is an indication of world class treatment to patients and would gradually boost Medical Tourism in India. The accreditation brings in the much needed credibility as it symbolizes quality, it helps in branding of the hospital, enhances hospital value and reliability making India truly a great Medical Tourism destination.

Delegates included Hospital Administrators, Doctors, Nurses, Quality Managers from various Private, Mission and Public sector hospitals who interactively participated stood to gain and share the knowledge in the field of accreditation Process.

The Speaker enumerated on 10 important NABH Stands viz.,

• Access, Assessment & Continuity of Care (AAC)
• Care of Patient (COP)
• Management of Medication (MOM)
• Patient Rights & Educations (PRE)
• Hospital Infection Control (HIC)
• Continuous Quality Improvement (CQI)
• Responsibility of Management (ROM)
• Facility of Management & Safety (FMS)
• Human Resource Management (HRM)
• Information Management System (IMS)

The speaker also highlighted the various benefits of NABH Accreditations for the Patients, Institutions and third parties like healthcare insurance sector and at the end of the session the delegates shared their learning experiences and feedback of this unique session.

At the end of the session, Shri A. Mahalingam & Shri C S Ramakrishnan made a quick announcement about the forthcoming 12 weekends Certificate Course in Healthcare Quality Management by the TSNA– the 2nd batch to be conducted in collaboration with the Association of Healthcare Providers India (AHPI), New Delhi and ACME Consulting (Healthcare Quality Consultancy) Chennai which would be commencing from 18th July 2015 and requested the participants to visit www.thesnacademy.ac.in to know more and to apply online.